Terms of Use

Welcome to The Garnish Club. By accessing our website (www.thegarnishclub.com) and purchasing our products, you agree to the following Terms and Conditions. These terms govern your use of our website, including all transactions, services, and interactions with The Garnish Club. If you do not agree with any part of these terms, please refrain from using our website.

1. General Information

The Garnish Club (“we”, “our”, “us”) operates as an online retailer of cocktail garnish products and related accessories. Our registered business address is in Islington, London, United Kingdom For any inquiries, you can contact us at info@thegarnishclub.com.

We reserve the right to update these Terms and Conditions at any time. It is your responsibility to review them periodically to ensure you remain informed of any changes.

2. Use of the Website

2.1 Eligibility

  • By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
  • You agree that the details you provide during registration or checkout are accurate, complete, and up to date. You must inform us promptly of any changes to your information.

2.2 Prohibited Uses

You agree not to use our website:

  • For any unlawful or fraudulent purposes.
  • To distribute malware, viruses, or engage in hacking activities.
  • To collect, store, or share personal information about other users without their consent.
  • To copy, modify, or distribute website content without written permission.

Failure to comply with these conditions may result in restricted access or termination of your account.

3. Orders and Payment

3.1 Ordering Process

  • All orders are subject to availability and confirmation of payment.
  • After placing an order, you will receive an email confirmation summarising your order details.
  • If an item is out of stock after an order has been placed, we will notify you and offer a replacement or refund.
  • We reserve the right to refuse or cancel any order at our discretion, including cases where fraudulent activity is suspected.

3.2 Pricing and Payments

  • Prices are listed in GBP (£) and include VAT where applicable.
  • Payment is required in full before an order is processed and dispatched.
  • We accept major credit/debit cards, PayPal, and other payment methods listed at checkout.
  • If an error in pricing occurs, we reserve the right to cancel the order and issue a refund before dispatching the item.

3.3 Order Cancellation & Amendments

  • Customers may cancel their order within 24 hours of placing it, provided it has not been dispatched.
  • Once an order is shipped, cancellations are not possible.
  • We reserve the right to cancel orders for reasons including pricing errors, stock shortages, or suspected fraudulent activity.

4. Shipping and Delivery

4.1 Delivery Times

  • UK Standard Shipping: 3-5 business days.
  • UK Express Shipping: 1-2 business days.
  • EU Standard Shipping: 5-10 business days.
  • International shipping times vary based on destination and courier service.

4.2 Shipping Fees & Customs

  • Shipping costs are calculated at checkout and depend on the delivery location and shipping method selected.
  • Customers are responsible for any customs duties, import taxes, or other regulatory fees that may apply to international shipments.

4.3 Lost or Delayed Shipments

  • If your order has not arrived within the estimated delivery time, please contact us at info@thegarnishclub.com.
  • If a shipment is lost or significantly delayed due to courier issues, we will investigate and, where appropriate, offer a replacement or refund.

5. Returns and Refunds

5.1 Eligibility for Returns

  • You may return unused products in their original packaging within 14 days of receiving them.
  • Perishable items, personalized products, and gift cards are non-returnable.

5.2 Refund Process

  • Refunds will be processed within 7 business days of receiving the returned item.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping fees are non-refundable unless the return is due to a fault on our part.

5.3 Faulty or Damaged Products

  • If you receive a damaged or defective product, please contact us with photos of the issue at info@thegarnishclub.com within 7 days of delivery.
  • We will provide a replacement or refund after assessing the claim.

6. Privacy and Data Protection (UK GDPR Compliance)

6.1 Data Collection & Processing

  • We collect and process personal data in compliance with UK GDPR regulations.
  • Personal data includes your name, email, phone number, and billing/shipping details.
  • Payment details are securely processed through third-party payment gateways; we do not store card information.

6.2 Data Usage

  • We use your data to process orders, provide customer support, and send promotional offers (if you opt-in).
  • We do not sell or share your data with third parties, except where necessary for service provision (e.g., payment processors, couriers).

6.3 Your Rights

Under UK GDPR, you have the right to:

  • Access, modify, or delete your personal data.
  • Request a copy of your data.
  • Withdraw consent for marketing communications.

For data-related inquiries, contact us at info@thegarnishclub.com.

7. Intellectual Property

  • All content on our website, including logos, images, product descriptions, and text, is owned by The Garnish Club and is protected under copyright law.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Limitation of Liability

  • We are not liable for indirect damages, including loss of profits, arising from the use of our website or products.
  • We do not guarantee uninterrupted access to our website and may suspend services for maintenance or technical reasons.
  • We are not responsible for third-party links or services referenced on our website.

9. Changes to Terms & Conditions

  • We reserve the right to update these terms at any time without prior notice.
  • Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

10. Governing Law

  • These terms are governed by the laws of England and Wales.
  • Any disputes will be resolved in UK courts.

For further inquiries, contact us at info@thegarnishclub.com.