Returns and Refunds Policy

At The Garnish Club, we care about quality, presentation, and ensuring every customer has a delightful experience. Whether you’re purchasing our naturally dried garnishes, artisan salts, or any of our cocktail-enhancing accessories, we want you to be 100% happy with your order.

If something isn’t right, we’re here to make it better. Below is our detailed returns and refunds policy, designed to provide you with clarity, confidence, and fairness when shopping with us.

1. Overview

We accept refund requests for all products — including food items — if you’re not satisfied. However, returns are not accepted on food items due to hygiene and safety considerations. For non-food items, returns may be accepted if they meet our eligibility conditions.

2. Refund Eligibility

You may request a refund if:

  • Your product arrived damaged, faulty, or incorrect.

  • Your item does not meet your expectations.

  • You contact us within 14 days of receiving your order.

  • For non-food items: they are unused, in original packaging, and in resalable condition.

Please contact us at info@thegarnishclub.com to initiate a refund request. Include your order number, a description of the issue, and photos where appropriate.

3. Returns Policy

We do not accept physical returns of food items, including but not limited to:

  • Dried citrus slices

  • Dried botanicals

  • Flavoured salts

  • Any garnish or edible product

This is for safety, hygiene, and product integrity reasons. However, if there is a quality issue with any food item, we will issue a full refund — no need to return the item.

Non-food items (e.g., garnish boards, tools, packaging accessories) may be returned under the following conditions:

  • The item is unused, undamaged, and in its original packaging.

  • You initiate the return within 14 days of delivery.

  • The item is not excluded (see Section 5).

You are responsible for return postage unless the item is faulty or sent in error.

4. Refund Process

Once we receive your refund request (or returned item, if applicable), we will:

  • Review your request and inspect any returned goods.

  • Confirm approval or denial within 3–5 business days.

  • Process refunds via your original payment method within 7–10 business days if approved.

Refunds will be for the value of the item only. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item, damaged goods).

5. Items Not Eligible for Return

We cannot accept returns for:

  • Food products, due to hygiene and safety reasons.

  • Items marked as final sale or clearance (unless faulty).

  • Personalised or custom-made items.

  • Gift cards or digital downloads.

These items may still be refunded if they are faulty, damaged, or unsatisfactory — just contact us.

6. Exchanges

We do not offer exchanges for food items.
For non-food items, exchanges are subject to stock availability. If your requested exchange item is unavailable, we will offer you a refund instead.

7. Shipping for Returns (Non-Food Items Only)

If you’re returning an eligible item:

  • You are responsible for return shipping costs unless the product is faulty or incorrect.

  • Please use a trackable courier to ensure your item is returned safely.

  • We are not liable for returned items that go missing in transit and cannot process a refund without proof of return.

8. Faulty or Damaged Items

If your order arrives damaged, broken, or defective:

  • Contact us within 48 hours of delivery at info@thegarnishclub.com

  • Include your order number, a clear description, and photos of the issue.

  • We will arrange for a replacement or issue a full refund, including shipping, at no additional cost to you.

9. Late or Missing Refunds

If you haven’t received your refund within 10 business days after confirmation:

  1. Double-check your bank or PayPal account.

  2. Contact your card provider — processing times may vary.

  3. If it’s still not resolved, reach out to us at info@thegarnishclub.com and we’ll investigate it promptly.

10. Contact Information

If you have any questions or concerns regarding your order, refunds, or returns, please reach out to us.

The Garnish Club
Email: info@thegarnishclub.com
Website: www.thegarnishclub.com

11. Policy Updates

We may update this Returns and Refunds Policy from time to time to reflect changes in our practices or product offerings. The most current version will always be available on our website.