Privacy Policy

The Garnish Club (“we”, “our”, “us”) is committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.thegarnishclub.com) and use our services.

1. Data Controller

The data controller responsible for your personal data is:

The Garnish Club
Email: info@thegarnishclub.com

If you have any questions regarding your personal data, you can contact us using the details above.

2. What Personal Data We Collect

We collect and process different types of personal data, including:

  • Identity Data: Name, surname, username, date of birth.
  • Contact Data: Email address, phone number, billing and shipping address.
  • Payment Data: Payment card details (processed securely through third-party payment processors; we do not store card details).
  • Order Information: Purchase history, product preferences, and interactions with us.
  • Technical Data: IP address, browser type, operating system, and browsing activity on our website.
  • Marketing Data: Preferences for receiving communications and promotional offers.

3. How We Collect Your Data

We collect your personal data through the following means:

  • Direct Interactions: When you create an account, place an order, subscribe to marketing emails, or contact us.
  • Automated Technologies: When you browse our website, data is collected via cookies and similar tracking technologies.
  • Third Parties: We may receive data from external partners, such as payment processors and marketing platforms.

4. How We Use Your Data

We process your personal data to:

  • Process and fulfil orders, including payment and delivery.
  • Provide customer support and manage inquiries.
  • Send order updates, transactional emails, and marketing communications (if opted in).
  • Improve our website, services, and user experience.
  • Prevent fraud, security breaches, and comply with legal obligations.

We only process your data where we have a lawful basis, such as contract fulfilment, legal obligations, or legitimate business interests.

5. Marketing and Communications

If you opt into marketing communications, we may send promotional offers and newsletters. You can unsubscribe at any time by:

We do not share your data with third parties for marketing purposes without your explicit consent.

6. Sharing Your Data

We may share your data with:

  • Service Providers: Payment processors, delivery companies, email providers, and IT support services.
  • Legal and Regulatory Authorities: If required to comply with the law or protect against fraud.
  • Business Transfers: If our business is sold or merged, personal data may be transferred to new owners.

All third parties are required to process your data securely and in compliance with UK GDPR.

7. Data Security

We implement technical and organisational security measures to protect your personal data from loss, theft, and unauthorised access. These include:

  • Secure encryption for payment processing.
  • Restricted access to personal data.
  • Regular monitoring for security threats.

Despite these measures, no online service is completely secure, and we encourage users to take precautions when sharing personal information.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy. This includes:

  • Order data: Retained for 6 years for accounting and tax compliance.
  • Marketing data: Retained until you opt out.
  • Browsing data: Retained for 12 months for website analytics.

Once data is no longer needed, it is securely deleted or anonymised.

9. Your Rights Under UK GDPR

Under UK GDPR, you have the right to:

  • Access your personal data and request a copy.
  • Correct inaccurate or incomplete data.
  • Erase your data where applicable (“Right to be Forgotten”).
  • Restrict processing of your data in certain circumstances.
  • Object to processing for marketing purposes.
  • Data Portability – request transfer of your data to another service provider.
  • Withdraw Consent for data processing where consent was previously given.

To exercise these rights, email us at info@thegarnishclub.com.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and user experience. These include:

  • Essential Cookies: Required for website operation (e.g., shopping cart, security features).
  • Analytics Cookies: Used to measure website traffic and improve performance.
  • Marketing Cookies: Used for targeted advertising and promotional campaigns.

You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage users to read the privacy policies of any linked websites.

12. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children. If we become aware that a child has provided personal data, we will take steps to delete it.

13. Complaints and Contact Information

If you have any concerns about how we process your data, please contact us at info@thegarnishclub.com. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the revised policy.

For further inquiries, contact us at info@thegarnishclub.com.